Frequently Asked Questions

/Frequently Asked Questions

Please contact us to report it as soon as possible, and we will be happy to help you get you property back.

Please contact us to report it as soon as possible.

You don’t have to take it to a car wash, though it is a custom to give it back as you have received it. In any case of an aesthetic damage to the car, we will charge you for cleaning and repair.

Absolutely. Our representative will mark on the rental form the amount of fuel in the car tank when he will give you the keys. You should return the vehicle with the same amount of fuel. In case you will return the vehicle with less fuel than before, we will charge you for the remaining fuel and an extra fine.

We allow pets inside our vehicles but we ask you to please keep it neat clean and.

Before you receive the keys, our representative will instruct you to use the special facilities and accessories of the vehicle.

Yes, but it has to be agreed upon when ordering the rental vehicle.

In case you broke the law and got caught, you will be charged with the received fine, even if you already returned the vehicle.

When you receive your rental car, all of the known car damages will be described on the rental form. We implore you to check the received vehicle well inside and outside to make sure there are no damage from former use.

You can park your Freeway vehicle everywhere. If you need Character disabled for parking spaces by law please check with Freeway experts.

That depends on the time of cancellation and the proximity to the rental period.

If you were late returning the vehicle, we will charge you for every day that you delay.

Absolutely, though we will still charge you for the entire rental period.

In this unfortunate case, contact us as soon as possible to report, we will do our best to help you and give you an alternative vehicle.

There are no rental period limitations.

Our motor pool could be occupied and limited in high season. Therefor we recommend to order your choice of vehicle as early as possible to ensure its availability.

As many as you choose, though it has to be declared in the rental contract in order to allow and insure an additional person to drive the vehicle.

Anyone with a valid driver’s license that has declared to be the driver in the rental contract. In addition, any agreed driver has to be instructed to operate the vehicle facilities by the Freeway representative.

It is possible to pay for the car rental with a Credit Card, Cash or Check, we accept all payment methods. The client will be charged with a deposit (that would be returned after the rental period) when he makes the order. At the end of the rental period, when the car is returned, the client will be charged with the full rental fee.

In order to rent a Freeway vehicle, you will need a valid Passport or ID, an International driver’s license and a valid Credit Card.

Contact us anytime, you can also leave your details on our home page and a representative will get back to you as soon as possible.

Office +972-3-7971920

Fax +972-3-7971939

Naama +972-54-99009951

Nissan +972-54-99009950